Shipping & Processing Policy
Effective date: August 25, 2026
Thank you for shopping with T.O.F.N.O. This policy explains how we process, ship, and deliver orders placed through tofnowear.com.
Order processing
Most in-stock orders are processed within 2–4 business days after payment is successfully authorized.
Business days are Monday through Friday, excluding federal holidays and other days on which our fulfillment partners or shipping carriers are closed.
Processing time is the period required to verify, prepare, pack, and transfer an order to the shipping carrier. It is separate from the carrier’s delivery time.
Orders placed after 2:00 p.m. Eastern Time, on weekends, or on holidays begin processing on the next business day.
During launches, sales, holidays, severe weather, or periods of unusually high demand, processing may take longer. If a material delay affects your order, we will contact you using the email address supplied at checkout.
Order verification
Some orders may require additional verification before shipment. We may contact you to confirm order, payment, or delivery information.
An order may be delayed or canceled if:
- Payment cannot be authorized;
- The billing or shipping information appears incomplete or inconsistent;
- Fraud-prevention review cannot be completed;
- The requested item becomes unavailable; or
- We cannot lawfully or reliably deliver to the supplied address.
If we cancel an order after payment has been collected, we will issue a refund to the original payment method.
Estimated US delivery times
After processing, estimated delivery times within the United States are:
- Standard shipping: approximately 3–7 business days;
- Expedited shipping, when offered: the estimate displayed at checkout; and
- Alaska, Hawaii, US territories, military addresses, and remote locations: additional transit time may apply.
The delivery estimate shown at checkout begins after the order has been processed and accepted by the carrier.
Delivery dates are estimates unless a shipping option is expressly identified as guaranteed. Carrier delays, weather, natural disasters, transportation disruptions, security checks, and other circumstances outside our reasonable control may affect delivery.
Shipping charges
Available shipping methods and charges are displayed during checkout and may depend on the order’s value, weight, destination, and selected delivery speed.
Any free-shipping offer applies only under the terms stated with that promotion. Unless otherwise stated, free shipping applies to standard delivery and does not include expedited shipping, international duties, taxes, or similar charges.
Shipping charges are nonrefundable except when required by law or when the shipment problem results from our error.
Tracking
When your order ships, we will send a shipment-confirmation email containing available tracking information.
Tracking may take up to 48 hours to update after the carrier receives the package. A shipment notification means that shipping information has been created; it may not mean the package has already moved through the carrier’s network.
Customers are responsible for monitoring tracking information and making reasonable arrangements to receive the shipment.
Address accuracy and changes
Please confirm that your name, street address, apartment or unit number, city, state, postal code, and contact information are correct before submitting an order.
Contact hello@tofnowear.com immediately if an address needs to be changed. We cannot guarantee that an address can be changed after an order enters processing or shipment.
If an order is returned because the address supplied at checkout was incomplete or incorrect, delivery was refused, or the package was not collected, we may refund the eligible merchandise price after receiving and inspecting the order. Original shipping charges and carrier return fees may be deducted where permitted by law.
Additional shipping charges may apply if the customer requests reshipment.
Split shipments
Items from the same order may be shipped separately because of availability, packaging requirements, or fulfillment location.
If an order is divided into multiple shipments, separate tracking details may be provided. Customers will not be charged additional standard shipping fees solely because we divided an order, unless that arrangement was requested by the customer.
Preorders and made-to-order products
A product listed as a preorder, backorder, customized item, or made-to-order product may have a processing or expected shipping date different from the standard timeline.
The applicable estimate will be shown on the product page or during checkout. If an order contains both in-stock and preorder items, we may hold the order until every item is available or ship the items separately.
Estimated preorder and made-to-order dates may change because of production or supply delays. If we cannot ship within the stated timeframe, we will notify the customer and provide the options required by applicable law.
International shipping
International shipping is available only to destinations offered during checkout.
Estimated international delivery is generally 7–21 business days after processing, but customs clearance, destination-country procedures, local carriers, and other factors may extend that period.
International customers are responsible for any import duties, customs charges, brokerage fees, value-added taxes, and other destination-country assessments, unless checkout expressly states that those amounts are included.
T.O.F.N.O. does not control these charges and cannot predict their amount. A customer’s refusal or failure to pay applicable import charges may cause the shipment to be delayed, abandoned, or returned. Where legally permitted, original shipping costs, return expenses, duties, and carrier charges may be deducted from any available refund.
This policy does not limit non-waivable delivery or cancellation rights available under the laws of the customer’s country or region.
Delayed shipments
If we learn that we cannot ship an order within the timeframe promised at purchase—or within the period otherwise required by law—we will notify the customer and provide a revised shipping estimate.
Where required, customers may agree to the delay or cancel the unshipped order for a full refund. If we cannot obtain required consent to a delay, we may cancel and refund the affected order.
Carrier transit delays that occur after timely shipment will be handled according to applicable law and the carrier’s investigation procedures.
Missing packages
If tracking has not updated for an extended period or the package has not arrived by the carrier’s estimated delivery date, contact hello@tofnowear.com with your order number.
We may ask the carrier to investigate and may require reasonable information from the customer. Please allow the carrier’s investigation to be completed.
Do not assume a package is lost solely because tracking shows “delivered.” First:
- Confirm the shipping address on the order;
- Check all entrances, mailrooms, parcel lockers, and other secure delivery locations;
- Ask household members, neighbors, building staff, or reception personnel; and
- Allow up to 2 business days, as some carriers record delivery shortly before the package arrives.
After these checks, contact us promptly. We will review the circumstances and provide any remedy required by applicable law.
Damaged or incorrect shipments
Inspect your order promptly after delivery.
If an item arrives damaged, defective, or incorrect, contact hello@tofnowear.com within 7 days after delivery. Include your order number and clear photographs of the item, packaging, and shipping label.
Keep the merchandise and all packaging until we provide instructions. When the problem is confirmed, we will offer an appropriate replacement, refund, or other remedy and cover reasonable return-shipping costs.
This notification period does not limit any non-waivable rights provided by applicable consumer law.
Order cancellation
Contact hello@tofnowear.com as soon as possible to request cancellation.
We cannot guarantee cancellation after an order enters processing. Once shipped, an order must be handled under our Returns & Exchanges Policy.
T.O.F.N.O. may cancel an order that cannot be fulfilled, shipped lawfully, verified, or delivered reliably. If we cancel an order after collecting payment, we will notify the customer and issue the applicable refund.
Contact us
Questions about processing, shipping, tracking, or delivery may be sent to:
T.O.F.N.O.
Website: tofnowear.com
Email: hello@tofnowear.com