Return Shipping Responsibility Policy
Effective date: August 25, 2026
This policy explains responsibility for the costs, packaging, tracking, and delivery of merchandise returned to T.O.F.N.O.
It forms part of our Returns & Exchanges Policy. If this policy conflicts with a non-waivable consumer right, applicable law will control.
Ordinary returns
Customers are responsible for return-shipping costs when returning an eligible item because of:
- A change of mind;
- Incorrect size, color, or fit;
- Personal preference;
- An accidentally ordered item; or
- Another reason not caused by a defect or error by T.O.F.N.O.
Original shipping and expedited-delivery charges are nonrefundable except when required by applicable law.
We do not charge a restocking fee.
Return authorization
Before returning merchandise, contact hello@tofnowear.com with your name, order number, the item being returned, and the reason for the return.
If the return is approved, we will provide return instructions and the applicable return address.
Do not send a return to the address printed on the original package or shipping label unless we specifically instruct you to do so. Returns sent without authorization or to an incorrect address may be delayed or refused.
Return labels
When available, T.O.F.N.O. may provide a prepaid return label as a convenience for an ordinary return.
Unless we state otherwise, the label’s cost will be disclosed before it is issued and deducted from the customer’s refund. The customer may decline the label and use another suitable trackable carrier at the customer’s expense.
A prepaid label must be used only for the authorized item and shipment. Misuse may result in additional carrier charges being deducted from the refund where permitted by law.
Exchanges
For ordinary size or color exchanges, customers are responsible for shipping the original item back to T.O.F.N.O.
Exchange availability is not guaranteed. We may process an exchange as a return and ask the customer to place a new order. Any shipping charge applicable to the new order will be displayed during checkout.
If the exchange is necessary because T.O.F.N.O. sent an incorrect, damaged, or defective item, T.O.F.N.O. will cover reasonable return and replacement shipping costs.
Damaged, defective, or incorrect merchandise
T.O.F.N.O. is responsible for reasonable return-shipping costs when:
- The wrong item was sent;
- The wrong size or color was sent compared with the order confirmation;
- An item arrived damaged;
- An item has a verified manufacturing defect; or
- Applicable consumer law otherwise requires T.O.F.N.O. to bear the cost.
Contact hello@tofnowear.com within 7 days after delivery and include:
- Your name and order number;
- A description of the issue;
- Clear photographs of the item;
- Photographs of the packaging and shipping label; and
- Any other information reasonably needed to evaluate the claim.
Keep the item and all packaging until we provide instructions.
When the issue is confirmed, we may provide a prepaid label, reimburse reasonable return postage, arrange collection, or provide another legally appropriate remedy.
Do not independently purchase expedited return shipping and expect reimbursement unless we approve it in advance. This notice period does not limit any longer non-waivable rights available under applicable law.
Packaging responsibility
Customers must package returns securely and in a manner appropriate for the merchandise.
Whenever reasonably possible, use the original product packaging or another protective shipping container. Do not attach a shipping label directly to retail packaging, garment packaging, shoe boxes, or other packaging that forms part of the product.
T.O.F.N.O. may decline or reduce a refund when damage results from inadequate return packaging, subject to applicable law.
Tracking and proof of shipment
Use a trackable shipping service and retain the receipt, tracking number, and proof of acceptance until the return and refund are complete.
For customer-arranged returns, the customer is responsible for the package until it is delivered to the authorized return location.
T.O.F.N.O. is not responsible for customer-arranged returns that are lost, misdirected, delivered to the wrong address, or damaged because of inadequate packaging. This does not apply when the loss or damage was caused by T.O.F.N.O. or by a return method we required and controlled, where applicable law provides otherwise.
Shipping insurance is recommended for merchandise of significant value.
Return deadlines
A return request must be submitted within 30 calendar days after delivery.
After authorization, the return must be given to the carrier within 14 calendar days. The carrier receipt or first tracking scan may be used to determine whether the return was shipped on time.
Returns shipped after the deadline may be declined unless an extension was approved or applicable law requires acceptance.
Unauthorized charges and collect-on-delivery shipments
Do not send returns using collect-on-delivery service or any method that imposes an undisclosed charge on T.O.F.N.O.
Unless we previously authorized the charge in writing, such shipments may be refused. Any resulting carrier fees may be deducted from an otherwise available refund where permitted by law.
International returns
Customers making ordinary international returns are responsible for:
- Return postage;
- Appropriate tracking;
- Export or customs documentation;
- Brokerage or handling charges; and
- Any other costs associated with returning the merchandise.
Mark the shipment as returned merchandise when accurately permitted by the applicable customs rules. T.O.F.N.O. is not responsible for duties or penalties caused by inaccurate customs declarations made by the customer.
Do not send an international return until you receive instructions from us.
If international merchandise is defective, damaged, incorrect, or otherwise subject to a statutory remedy, T.O.F.N.O. will bear return costs to the extent required by applicable law.
EU and UK customers
For an eligible change-of-mind return made under a statutory online cancellation right, the customer may be responsible for the direct cost of returning the merchandise when informed of that responsibility before purchase.
Where required by law, T.O.F.N.O. will refund eligible standard outbound-delivery charges. Additional charges for expedited delivery generally are not refundable beyond the cost of standard delivery.
T.O.F.N.O. will bear the legally required costs of returning merchandise that is faulty, damaged, incorrect, or not as described.
Nothing in this policy limits rights that cannot lawfully be waived.
Refund deductions
Where permitted by law, the following may be deducted from a refund:
- The disclosed cost of a T.O.F.N.O. return label used for an ordinary return;
- Unauthorized carrier or collect-on-delivery fees;
- Costs resulting from use of a label for unauthorized merchandise; or
- Loss in value caused by handling beyond what is reasonably necessary to inspect the item.
We do not deduct return-shipping costs when T.O.F.N.O. is responsible for the return or when applicable law prohibits the deduction.
Contact us
Questions or return-shipping requests may be sent to:
T.O.F.N.O.
Website: tofnowear.com
Email: hello@tofnowear.com